March 28th, 2015

1. Can I pick up my order?
If you would like to collect your order instead of having it shipped directly to you, items can be picked up from our warehouse in Brookvale, Sydney. Full payment is required prior to collection and you will be advised when your goods are ready to collect.  You must notify us if you choose this option.

2. Is everything in stock at the time of order?
Not always. Items in our indent range can take from 2-16 weeks depending on the manufacturer.

3. Are you open weekends?
Yes, we are open on Saturdays from 10.00am to 3.00pm. If you would like to visit our showroom on Sunday please call and arrange an appointment by calling the office on 02 9905 8460.

4. How do I place my order?
You can call us and place an order over the phone, email us or visit our showroom and one of our expert furniture consultants can advise you on the best items for your project.

5. Is everything on your website available to see in your showroom?
Not always.  If you have a specific item that you would like to view, please contact us first before coming into the showroom to confirm we have it available.

6. What happens if I don’t need my order delivered straight away?
If you do not require immediate delivery, you may place your order by paying a 30% part payment and we will hold your goods for a maximum period of 4 weeks.  We will require one weeks notice to arrange delivery and final payment must be made prior to despatch.

7. What payment methods are accepted?
You can make payment by Direct Deposit, Cheque, Visa or Mastercard.  We also have finance options available.

8. When will my order be despatched?
Usually all orders will be despatched 24 hours from receipt of payment when the item is in stock. Please note that some items require assembly or take time to manufacture to order – please check at the time of placing your order to confirm despatch time.

9.  Faulty or Broken Goods

Please inspect your goods immediately upon delivery.  If the goods do not comply with the relevant specifications or description or are missing parts for assembly – you are required to advise us within 3 (three) business days of delivery otherwise we assume the goods have been accepted in good order.

Instyle Seating does not accept return of goods or responsibility for any losses arising from defective assembly or installation if such goods were damaged during their assembly or installation.